Chapters 10, 14 and 18 and related videosFrei, F. X. (2006).  Breaking the trade-off between efficiency and service.  Harvard Business Review, 84(11), 92-101.  (available from coursepack)Be sure to read all of the chapters at least a couple of timesI would even suggest that you sumarize the chaptersRead the article a couple of times and I would summarize it.  THE ARTICLE IS IN THE COURSEPACK. You will see questions over the article on the quizThen review the videos a couple of times and make notes over the VideosReview the PowerPoints slides a couple of times.uestion 1[2605]  All of the following are benefits of a multisite type of expansion except:

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