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week 2 dis 1
Customer service is a hot topic for all industries, and especially in health care. In your initial discussion post, address the following:Identify one direct patient care and one non-direct patient care scenario that you have observed.Describe the scenario and delineate in detail how the situation should be handled from a customer service perspective.Describe four strategies to calm an upset customer.Identify three data elements you could use to analyze the customer service level of a department.