Performance Review Elloboration
1. Objective title: EfficiencyDescription: Volume of tasks/transactions processed Or Value of PortfolioData Source – Prompt, SLAs (cascade from global engagement or specific to team/country)Definition – All tasks/transactions completedTarget Metrics – All SLAs metMeasure – # transaction processed / # transaction targetMy bullet points: As a Technology Consultant, I am working efficiently and completing my tasks on daily basis. Parallelly customer is satisfied with my efficiency work.2. Objective title: Effectiveness (Accuracy)Description: Accuracy of tasks/transactions processed Or Value of PortfolioData Source – Prompt, SLAs (cascade from global engagement or specific to team/country)My bullet points: As a Technology Consultant, I effectively walk through all the Data model tables & fields In Rapid Response and proposed / Discussed the effective solution to the customers living in Globally for IBMCloud/ GM / Thermo Fisher projects.3. Objective title: Effectiveness (Timeliness)Description: Timeliness of tasks/transaction processed Or Value of PortfolioData Source – Prompt, SLAs (cascade from global engagement or specific to team/country)My bullet points: As a Kinaxis Technology consultant, I have delivered work ahead of schedule and never forget any details and able to manage multiple responsibilities. This year I have demonstrated my ability to take on new projects while also meeting my day-to-day goals.4. Objective title: ControlsDescription: -Documentation and Control Compliance-Financial Management-Attrition ManagementData Source – Error logs and process documentationDefinition – All error logs and documentation supporting the process updated efficiently and effectivelyTarget Metrics – # of document maintained efficiently and effectivelyMeasure – # document efficiently and effectively maintained / # total target documentMy bullet points: As a Technology Consultant, I efficiently and effectively document all the RR log errors and update the document on daily basis. During day to day data validation, If I encounter any errors I used to log those errors and communicate with the customer on daily basis. I used to let the customer know when the error has been raised and same way I used to give them the dead lines to close those all action items.During Data discovery workshops I Used to walkthrough the Data model concepts and document all the necessary information that customer needs. Document will be updated on daily basis and uploaded in the Customer share point folder.Parallelly I used to document the RR Delivery schedule tracker that shows all the Demand & Supply files and customer can view the notes of the files/ Expected delivery date / Frequency of the data files scheduled for DU etc..5. Objective title: ValueDescription: Continuous Improvements/InnovationData Source – IportalDefinition:-Propose and execute technology innovation and process improvements, submit in Iportal and drive for completion-Adoption of Frictionless FinanceTarget Metrics:-# of projects completed-Meeting the competitiveness targetsMeasure:-# projects completed / # projects target – At least 3 frictionless finance projects-# of new technology/innovations introducedMy bullet points: Please fill the comments6. Objective title: ValueDescription: -Customer Satisfaction-People ManagementData Source – OTACE (CSS) or client feedbackDefinition:-Increase client satisfaction (25% of this KPI)-Engagement/Client Specific additions to align to client KPI and specific engagement requirements (75% of this KPI)Target Metrics:-Achieve 4 OTACE rating or Previous year rating +0.2 (5pt scale)-Engagement specific target-# Client value projects completed – 2% of the revenueMeasure:-# escalations or positive feedback / target-# of KPIs improved for the clientMy bullet points: As a Technology Consultant, I have worked in the IBM / GM/ Thermo Fisher projects, so far the requirements we collected and the data inputs we gave to the business users were driven very smoothly without any miscommunication. we tried to understand the customer business and letting them know if they are any gaps in their business system and taking them in the right directions. From the data Integration perspective, I am making the customer to understand how the Rapid Response works with integrating their source data and telling them what each field does in Rapid Response. Customers were happy using the RR system and appreciated me personally in every calls / Meetings. Parallelly Kinaxis is also happy with my work and recognized me as a key person in their projects.7. Objective title: Self DevelopmentDescription: Target Metrics:-50hrs training-Improvement against competency gaps-Completion of mandatory coursesMy bullet points: Completed the level 1 certifications (Admin, Author/ Contributor/ Integration/ Specialized badges), and learning new modules as much as possible to ensure the project completion can be accelerated by knowledge gained.
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