HPI631 Assign 2

Documenting ObservationsObserving work and analyzing what you see into data can be difficult. For this exercise, you will observe via online video. This provides the opportunity to rewind and view segments several times in order to capture the information that you need.Search the internet for “Dirty Jobs”. This is a television show. The host, Mike, experiences the end-to-end process of several kinds of dirty jobs during each show, but does not necessarily do them in order from beginning to end.Identify a show with two segments to review.For each of the two segments in that show, identify the items below. To do this you may wish to use a spreadsheet or set up a table so that your data makes sense.The jobs (roles/tasks)The flow of work from one role/task to the next (create a process flow)The input and outputs of each role/taskThe characteristic differences between a novice (Mike) doing this work and an expert doing the workThe impact of mistakes on the jobThe reasons that people do this “dirty work” every day – what motivates them?Barriers to accomplishing the task.Then analyze Mike’s interview techniques.How did he gain acceptance with his experts? What did he do or say to help get them on his side?Identify a set of stock questions that he uses repeatedly with small variations?How does his technique differ from the techniques recommended in your text?Submit your analysis here including observation of work and observation of Mike’s interview techniques. Summary not required but be sure that your data is organized and understandableYour paper must be a minimum of 3 pages, reflect scholarly writing and current APA standards. Please include citations to support your ideas.References textbook:Handbook of improving performance in the workplace . San Francisco: Wiley;, 2010. Print.ISBN: 9780470190678Grading Criteria Assignments Maximum PointsMeets or exceeds established assignment criteria40Demonstrates an understanding of lesson concepts20Clearly presents well-reasoned ideas and concepts30Uses proper mechanics, punctuation, sentence structure, and spelling10Total100

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