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As a fire and emergency services (FES) administrator, you must be able to forecast and plan for staffing and recruitment needs for the organization as well as use merit rules, regulations, and union contracts to provide direction to personnel. In addition, you must understand the importance and the ramifications of not delivering customer service.Explain how you your organization should improve the following: the functions of human resources personnel within your FES organizationExplain why you chose this assertion and how will it affect your organization.

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